Government
311 Omni-Channel Citizen Intake
Citizens expect to interact with their city as easily as they do with Amazon. This CRM platform aggregates citizen requests (potholes, missed trash, noise complaints) from multiple channels—phone, mobile app, web, and social media—into a single geospatial workflow. It routes work orders directly to Public Works crews and provides citizens with real-time status updates, closing the feedback loop.
- Industry
- Government
- Type
- Moraph software (SaaS)
Before you start
- Your organization licenses 311 Omni-Channel Citizen Intake from Moraph.
- A Moraph client account in that organization, signed in.
- Access to 311 Omni-Channel Citizen Intake in Moraph Apps, given by an administrator or technical contact in your organization.
Product guides are published for licensed customers
Setup, administration and user guides for 311 Omni-Channel Citizen Intake are available to people at organizations that license it. Sign in with your Moraph client account to see the guides your organization can use.