Healthcare
Cloud Contact Center
Moraph resells, implements and runs Five9 for hospitals, health systems and physician groups, for patient scheduling lines and nurse triage advice calls.
Moraph resells, implements and runs Five9 for hospitals, health systems and physician groups, for patient scheduling lines and nurse triage advice calls. Five9 answers, routes, queues and records calls according to the menus, skills and hours Moraph configures with your teams, and connects to your scheduling and triage systems. Moraph monitors the service, applies approved changes and reviews it with you every month, while your nurses make every clinical decision.
Need help? See the support guide for Cloud Contact Center.
- Industry
- Healthcare
- Type
- Managed Ecosystem
- Platform
- Five9
Before you start
- Your organization uses Cloud Contact Center as a managed platform from Moraph.
- A Moraph client account in that organization, signed in.
- For changes to the service: the administrator or technical contact role in the Moraph Portal.
Most common tasks
Getting started
What it is, what you need, and your first steps.
- Getting started with Cloud Contact Center
What Cloud Contact Center is for, who uses it, what you need before you start, and your first steps.
Reference
Definitions, settings, limits and lookup tables.
- Security, data and compliance in Cloud Contact Center
Security controls, supported requirements, hosting and limitations of Cloud Contact Center.
- Cloud Contact Center glossary
Terms used in Cloud Contact Center and its documentation.
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