Healthcare
IT Service Management
Moraph resells, implements and runs ServiceNow for health systems, with service management workflows built for clinical engineering as well as IT.
Moraph resells, implements and runs ServiceNow for health systems, with service management workflows built for clinical engineering as well as IT. When an MRI scanner, infusion pump or nurse call system goes down, the request reaches the right biomedical team with the equipment, location and clinical impact attached, and downtime, repairs and maintenance are recorded against the device. Moraph configures and operates the platform; your IT and clinical engineering teams do the work and make the decisions.
Need help? See the support guide for IT Service Management.
- Industry
- Healthcare
- Type
- Managed Ecosystem
- Platform
- ServiceNow
Before you start
- Your organization uses IT Service Management as a managed platform from Moraph.
- A Moraph client account in that organization, signed in.
- For changes to the service: the administrator or technical contact role in the Moraph Portal.
Most common tasks
Getting started
What it is, what you need, and your first steps.
- Getting started with IT Service Management
What IT Service Management is for, who uses it, what you need before you start, and your first steps.
Reference
Definitions, settings, limits and lookup tables.
- Security, data and compliance in IT Service Management
Security controls, supported requirements, hosting and limitations of IT Service Management.
- IT Service Management glossary
Terms used in IT Service Management and its documentation.
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