Reference
ServiceNow for Federal Service Management glossary
Terms used in ServiceNow for Federal Service Management and its documentation.
Applies to ServiceNow for Federal Service Management as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.
Terms used in ServiceNow for Federal Service Management and its documentation.
| Term | Meaning |
|---|---|
| Service portal | The web page where employees and contractors ask for help, find answers and follow their requests. |
| Catalog item | A request offered in the portal, such as a PIV PIN reset, with its questions and approvals. |
| Incident | A record of something not working, tracked from first contact to resolution. |
| Request | A record of something a user asks for, broken into tasks for each fulfillment group. |
| Fulfillment group | A team, such as the credentialing office or field support, that completes tasks for requests. |
| PIV | Personal Identity Verification, the federal smart card credential used to sign in. |
| Bureau | A component of the agency that shares the portal but keeps its own queues, groups and reporting. |
| Configuration baseline | The documented configuration of the instance that Moraph keeps and checks the live instance against. |
| Managed change control | The route for changes: estimate, agency approval, testing and scheduled release. |
| Authorizing official | The agency official who makes the risk decision to authorize the system to operate. |
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