Reference
Virtual Waiting Room & Intake glossary
Terms used in Virtual Waiting Room & Intake and its documentation.
Applies to Virtual Waiting Room & Intake as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.
Terms used in Virtual Waiting Room & Intake and its documentation.
| Term | Meaning |
|---|---|
| Readiness queue | The list of today's telehealth appointments showing which patients are ready, need help or have not started intake. |
| Ready | The stage an appointment reaches when every step its visit type requires is complete. |
| Visit type | The kind of appointment from your scheduling system, which decides which forms, consents and payment steps apply. |
| Device test | A check of the patient's browser, camera, microphone and connection before the visit. |
| Eligibility check | An X12 270/271 query through your clearinghouse to confirm the patient's coverage. |
| Payment exception | A record for a co-pay, estimate or eligibility problem that revenue cycle staff need to resolve. |
| Hosted payment fields | Card entry fields provided by your payment processor so card data never passes through Moraph. |
| Handoff | Sending a ready patient into the visit on your video platform. |
| Intake form change | A record of a new or changed form, consent or reminder, with its clinical approval. |
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