Getting started with Smart Utility Metering & Billing Hub

The Smart Utility Metering & Billing Hub brings interval reads from a municipal utility's water and electric smart meters into one place, validates them, and calculates bills under the rates your governing body has approved, including time-of-use and tiered rates. It flags likely leaks, stopped meters and outages from the data as reads arrive, so staff can act before a customer receives a surprise bill. Customers see their own usage and alerts in a portal, and every read, estimate, adjustment and bill keeps its history.

What it is for

Many cities have installed smart meters but still bill from a system built for monthly manual reads. Interval data sits in the meter vendor's head-end system, estimates and exceptions are worked by hand before each billing cycle, and leaks show up as a high bill weeks after they started. New rate designs approved by the council are hard to implement, and when a customer disputes a bill, staff piece together reads, estimates and adjustments from several screens.

• Interval data from smart meters is collected but not used for billing, leak detection or customer service
• Missing, estimated and unusual reads are worked by hand before every billing cycle
• Leaks and stopped meters are found from high or low bills, long after they started
• Time-of-use and tiered rates are difficult to configure and to explain to customers

Who uses it

• Municipal water, electric and combined utilities and the city departments that run them
• Utility billing and customer service managers and staff
• Meter operations and field service teams
• Utility finance and rate analysts who implement approved rates
• Auditors, elected officials and residents who need clear, consistent billing records

Before you start

• Your organization licenses Smart Utility Metering & Billing Hub from Moraph.
• A Moraph client account in that organization, signed in.
• Access to Smart Utility Metering & Billing Hub in Moraph Apps, given by an administrator in the Moraph Portal under People and access.
• For setup: the product administrator role.

Steps to get started

1. Sign in at app.moraph.com with your Moraph account.

2. Open Smart Utility Metering & Billing Hub from the launcher. The first time anyone opens it, its workspace is created from the default described in Workspace reference.

3. Check your role: what you can see and do depends on it. See Roles and permissions.

4. Product administrators: work through Set up Smart Utility Metering & Billing Hub before your team starts.

5. Everyone else: start with Everyday tasks.

Where to go next

• Set up Smart Utility Metering & Billing Hub
• Everyday tasks
• Connect your systems
• Security, data and compliance
• Troubleshooting and the support guide
• Product overview on moraph.com