Join your organization

An account you created yourself doesn’t belong to an organization yet. The portal shows a Get started page with the message Your account isn’t part of an organization yet. There are two ways in.

If you’ve been invited

Look for an email with a subject like “Name invited you to Organization on Moraph Portal” and accept it. You can accept with the account you already have: the invitation page asks for your current password. Invitations expire after 7 days.

Ask to join

Steps

1. Sign in to the Moraph Portal. The Get started page opens.

2. In Ask to join your organization, check Your organization and enter Your job title.

3. Optionally, say What do you need access for?, for example “I lead the payments team and need to follow the go-live”. It helps the person approving you recognize you.

4. Choose Send request.

   Result

   The page says Request sent. We’ll email you as soon as it’s answered. A card Your request is waiting shows who it’s with.

Who answers your request

• If your email address matches the domain of exactly one organization, the request goes straight to that organization’s administrators. The card says, for example, Your email address matches Example Credit Union, so your request goes to its administrators.
• Otherwise it goes to Moraph’s client team, who match it to your organization and check with its administrators.

When it’s answered, you get a notification and an email:

• Approved: “You’ve joined Organization on the Moraph Portal”, with your role. Reload the page to see the workspace. Support tickets you raised before joining become part of your organization’s tickets.
• Declined: the email gives the reason if the administrator wrote one. You can ask again, or ask an administrator to invite you.

Change your mind

While the request is waiting, choose Withdraw request on the Get started page.

What you can do in the meantime

You can already raise general support requests (S3 and S4), read public documentation, browse the Academy, and set up two-step verification.