Troubleshooting
Problems using the portal
What to do when a page is missing, you can’t make a change, or the portal keeps sending you somewhere else.
Applies to Moraph Portal as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.
| What you see | Why | What to do |
|---|---|---|
| Only a Get started page | Your account isn’t in an organization yet. | Ask to join, or accept an invitation. |
| Commercial information is restricted | Contracts and invoices are for administrators and commercial contacts. | Ask an administrator to change your role if you need them. |
| No Upload a document button | Members can read documents but not upload them. | Ask a colleague with another role, or an administrator. |
| Only your organization’s administrators can invite people or change access. | Inviting and changing roles is for administrators. | People and access names your administrators. |
| You can’t change your own role or access here. Ask another administrator. | Nobody can change their own access. | Ask another administrator. |
| Your organization needs at least one other active administrator first. | You’re removing the last administrator. | Make someone else an administrator first. |
| You keep landing on your Security page | Your organization requires two-step verification. | Set it up. |
| You don’t have access to this product yet. | Nobody has given you access to it in Apps. | Ask an administrator or technical lead. See product access. |
| A page you had a link to shows Page not found | It belongs to another organization, was removed, or your role can’t see it. | Check with a colleague or your Moraph team. |
| Dates look an hour or more out | Dates use your device’s time zone, or the one in your account. | Set Time zone for dates and times in Your account. |
Was this page helpful?
Report a problem with this page
Need help with your own setup rather than this page? Raise a support ticket.