Getting started
Getting started with Veterans Benefits Claims Automator
What Veterans Benefits Claims Automator is for, who uses it, what you need before you start, and your first steps.
Applies to Veterans Benefits Claims Automator as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.
The Veterans Benefits Claims Automator digitizes military service records and claim evidence, and organizes them into a claim file a rater can work from. Rule logic maintained by your policy staff compares each claimed condition with the veteran's service history and flags where a presumption of service connection may apply, with the evidence behind each flag. Every proposal is decided by a person, and every step keeps its reasoning for quality review and oversight.
What it is for
Disability compensation claims depend on matching a veteran's claimed conditions to their service: where and when they served, what they were exposed to, and what their records show. Much of that evidence arrives as scanned paper, spread across service treatment records, personnel files and private medical records. Claims processors spend their time finding and reading pages rather than weighing evidence, presumptive provisions that change with new legislation are applied from memory and reference guides, and when a decision is questioned on appeal or in a quality review, the path from evidence to rating is hard to reconstruct.
- Service and medical evidence arrives as large scanned files that must be read page by page
- Presumptive provisions change with legislation and are applied inconsistently
- Development requests for missing evidence are tracked by hand
- The link between evidence, rule and decision is hard to show on appeal or review
Who uses it
- Agencies and offices that adjudicate veterans' disability compensation claims
- Veterans service representatives who develop claims and gather evidence
- Rating specialists who decide service connection and evaluations
- Policy and procedures staff who maintain presumptive rules as law changes
- Quality assurance staff and oversight bodies who review decisions
Before you start
- Your organization licenses Veterans Benefits Claims Automator from Moraph.
- A Moraph client account in that organization, signed in.
- Access to Veterans Benefits Claims Automator in Moraph Apps, given by an administrator in the Moraph Portal under People and access.
- For setup: the product administrator role.
Steps to get started
Sign in at app.moraph.com with your Moraph account.
Open Veterans Benefits Claims Automator from the launcher. The first time anyone opens it, its workspace is created from the default described in Workspace reference.
Check your role: what you can see and do depends on it. See Roles and permissions.
Product administrators: work through Set up Veterans Benefits Claims Automator before your team starts.
Everyone else: start with Everyday tasks.
Where to go next
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