Skip to content

Moraph for clients

Sign in

Getting started

Getting started with Voice Recording Compliance

What Voice Recording Compliance is for, who uses it, what you need before you start, and your first steps.

Applies to Voice Recording Compliance as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.

Last reviewed 2 min readReport a problem
On this page
  1. What it is for
  2. Who uses it
  3. Before you start
  4. Steps to get started
  5. Where to go next

Moraph resells, implements and runs Verint's financial compliance recording platform for your trading floor. Verint captures turret, desk phone and mobile calls, timestamps and indexes them, and keeps them under your retention rules; Moraph configures it to the regulations that apply to you, watches that every in-scope line is actually being recorded, and handles changes, access reviews and service reporting. Your compliance team decides who is recorded, how long recordings are kept and who may listen to them.

What it is for

Firms that must record trading conversations usually discover gaps only when they go looking for a call: a new trader whose line was never added to the recording policy, a mobile device that was not enrolled, a turret upgrade that quietly stopped capture on one channel. Recording platforms need constant attention from people who understand both the telephony and the rules, and that work tends to fall between the telephony team, IT and compliance. When an examiner or a legal matter asks for a set of calls, retrieval, retention evidence and proof of completeness are assembled by hand.

  • Recording gaps on new joiners, moved desks or mobile devices go unnoticed until a call is needed
  • Retention rules and legal holds are set once and rarely checked against the regulations
  • Retrieval for examiners, investigations and disputes is slow and depends on a few people
  • Nobody owns the day-to-day health of the platform between telephony, IT and compliance

Who uses it

  • Compliance officers at broker-dealers, futures commission merchants, swap dealers and banks with trading desks
  • Trading floor supervisors who review calls as part of supervision
  • Legal and eDiscovery teams who retrieve and preserve recordings
  • Telephony and IT teams who run trader turrets, desk phones and mobile devices
  • Internal audit and examiners who test recordkeeping

Before you start

  • Your organization uses Voice Recording Compliance as a managed platform from Moraph, under an agreement that covers it.
  • Licences for Verint, bought through Moraph or under your own agreement with the vendor.
  • A Moraph account in your organization for each person who works with Moraph on the service.
  • Named technical and security contacts, recorded in the Moraph Portal.

Steps to get started

  1. Agree the scope of the managed service for Voice Recording Compliance with Moraph, including which environments and teams it covers.

  2. Name your administrators, technical contact and security contact in the Moraph Portal under People and access.

  3. Review the configuration baseline Moraph proposes for your regulations, and record any changes you need.

  4. Confirm how users will sign in, through your identity provider where the platform supports it.

  5. Agree the pilot group and the cut-over plan with your Moraph delivery lead.

Where to go next

Was this page helpful?

Report a problem with this page
What’s the problem?
Quote the step or heading if you can. Don’t include passwords or personal records.
Only if you’d like a reply. We use it for this report and nothing else.

Need help with your own setup rather than this page? Raise a support ticket.