Reference
Incident and service states
The states a service can be in, the stages an incident goes through, impact levels, and maintenance stages.
Applies to Moraph Status as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.
Service states
| State | Meaning |
|---|---|
| Operational | Working normally. |
| Degraded performance | Working, but slow or with some requests failing. |
| Partial outage | Part of the service isn’t working, or it isn’t working for some people. |
| Major outage | The service isn’t working. |
| Under maintenance | Planned work is in progress. |
| No data yet | A service that is checked automatically hasn’t been checked yet. |
A state is never shown by color alone: the name is always next to it.
How automated checks set the state
For services checked automatically:
- 2 failed checks in a row: Partial outage.
- 5 failed checks in a row: Major outage.
- 3 slow checks in a row (a good answer that took over 3 seconds): Degraded performance.
- 3 good checks in a row: back to Operational.
Moraph Global Resilience Operations (Operations for short) can set a state by hand, which takes precedence; the service then says Reported by Operations (overrides automated monitoring). Lifecycle stages (Investigating, Identified, Monitoring, Resolved) are shown in neutral colors; only impact uses the severity colors. An open incident raises the services it affects to its impact.
Incident stages
| Stage | Meaning |
|---|---|
| Investigating | We’re looking into the cause. |
| Identified | We know the cause and are working on a fix. |
| Monitoring | A fix is in place and we’re watching the results. |
| Resolved | The incident is over. |
Each incident has a reference such as INC-4K7QPD and its own page with every update, newest first. Updates can go back a stage, for example from Monitoring to Identified if a fix doesn’t hold.
When an incident is resolved, its page adds a Resolution with how long it lasted, and may link to a post-incident review.
Impact
Each incident has an impact: Degraded performance, Partial outage or Major outage. It can change as Moraph learns more.
Maintenance stages
| Stage | Meaning |
|---|---|
| Scheduled | Planned, with a window and the services it may affect. |
| In progress | The work has started. Affected services show Under maintenance. |
| Completed | The work is finished and services are running normally. |
| Cancelled | The work won’t happen as planned. |
Maintenance windows have references such as MNT-8R2XWN.
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