Troubleshooting
Problems using the Academy
What to do when you can’t open a lesson, can’t mark something complete, or don’t see assigned training.
Applies to Moraph Academy as it works today. Moraph updates the platform continuously, and this page is reviewed when it changes.
| What you see | What to do |
|---|---|
| Enroll in the course to open its lessons. | Choose Enroll and start on the course page. |
| Sign in to enroll | Sign in with your Moraph client or partner account. See Single sign-on. |
| Confirm every item on the checklist before you mark the exercise complete. | Tick every checklist item. |
| Upload a file that shows your work before you mark the exercise complete. | Add your evidence file (up to 10 MB). |
| You’ve used all your attempts | Ask your training administrator or Moraph Support to have another attempt granted. |
| Training you were told about isn’t in My learning | Check you’re signed in with the account in the right organization. Assignments from an organization you’ve left aren’t shown. |
| Team training is for training administrators | Assigning training needs the Administrator role (or, in a partner firm, to be named by Moraph). |
| Lessons for this course are being prepared. | The course isn’t ready yet. Check back later. |
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